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SERVICES

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At NESTLÉ PROFESSIONAL we believe in the importance of combining great products with great service. We have insights and solutions to help your business succeed.

Beverage Quality
The success of beverage products that are distributed and sold hinges on ensuring the quality and safety of the product at all times. Hence, learning the basics of beverage quality is critical in the proper management and handling of beverage products & systems.
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Purchase
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Chemical, Physical,
Microbiological
Hazard
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Transport
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Physical Hazard
during Transport
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Storage in
Account
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Physical, Chemical
Hazard Pest Infestation
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Product
Preparation
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Microbiological, Chemical,
Physical Hazard
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Filling of Product in
the machine
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Microbiological,
Physical Hazard
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Placement of
Machine
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Chemical, Physical
Hazard, Pest Infestation
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Dispending of
Product
services
Microbiological,
Chemical, Physical
Hazard
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Cleaning of the
Machine
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Microbiological, Chemical,
Physical Hazard
Basics of Beverage Quality
Beverage Safety
How to keep beverages safe inside the machine?
Follow proper preparation procedure. Preparation is key in ensuring that there will be no cross contamination.
Do not serve EXPIRED or LEFT OVER cold beverage products that are beyond their shelf-life.
Ensure that cold beverages are continuously chilled in the dispenser at all times. Do not sell milk-based beverages (eg. MILO) outside of dispensers without continuous cooling.
Water Safety
What is a safe water source?
A safe water source must not contain disease-causing microorganisms or chemicals at potentially harmful levels.
Physical quality of water should be good:
  • No suspended materials
  • Clear and colorless
  • No unpleasant taste and odor
How to make your drinking water safe?
  • Know and understand the hazard
  • Know your water supplier
  • Make sure the water storage is clean
  • Make sure water quality is tested regularly
Ice Safety
How can you ensure that your ice is safe to use?
  • Use of proper material and regular cleaning of ice storage.
  • Proper storage of scoops to avoid contamination.
  • Training of staff in proper handling of ice.
  • Know your ice supplier.
How can I prevent contamination & ensure beverage quality?
Use control points in the beverage system to check for contamination. Any point in a specific food system at which a loss of control may result in an unacceptable health risk.
Control Points in the Beverage System (Hot and Cold)
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Nestlé Professional - Technical Services
Partnering with Nestlé Professional® beverage solutions does not only include quality beverages, but a full program of leading edge dispensing systems and reliable technical services.
At Nestlé Professional® we understand the importance of giving you every advantage to delight your customers - like providing you with some of the best quality beverages to keep your customers satisfied. But beyond this, we believe in the importance of combining great products with great service.
Our technical service solution will give you the reliable service you need to keep your customers happy.
Our technical service consists:
  • Proprietary systems
  • Service Hotline
  • Repair Service
  • Preventive Maintenance; and
  • Quality Assurance
All of these elements play a role in ensuring our customers the best service possible.
Propriety Systems
Being a Nestlé Professional® beverage solutions partner means you get access to our wide array of leading edge beverage systems from hot to cold machines featuring our leading brands like NESTEA®, NESCAFÉ® and MILO®. Each of our dispensers is HACCP approved & certified by the National Sanitation Foundation, making them clean & safe for your customers.
Last but not least, our branded dispensers are FREE-ON-LOAN, meaning no capital investment & no rental fee needed. To ensure that our machines stay productive & that your business remains profitable, we have a monthly order quantity (MOQ) of Nestlé Professional® products specific to each machine.
Dedicated Service Hotline
We have well trained professionals ready to troubleshoot and resolve issues over the phone.
Our team of professional customer service agents will do their best to work out problems during the call—but will also immediately send out technicians if the problem cannot be resolved over the phone.
Repair Service
We have a wide network of skilled technicians deployed nationwide ready to quickly proceed for on-site repair service. 
Preventive Maintenance
Our machines come with regular preventive maintenance, checking every six months, free of charge, to prevent machine breakdown – downtime that can affect your business!
We recalibrate to ensure in-cup quality and even give your staff refresher training.
Plus, replacing parts is free—if it wore down because of normal wear and tear.
Quality Assurance
Every time we visit, your staff is given a refresher course using our Drink Quality Program, a detailed guide on basic machine handling & product preparation.
To ensure the safety and quality of your beverages, we also conduct a Quality Assurance Audit together with hygiene monitoring and testing (testing everything from water, to ice and the actual drink dispensed).
When signing up for NESTLÉ® beverages, you are assured of not only quality products and beverage dispensers, but a complete service program that you can count on, so you can focus on running your business to keep your customers delighted.
With Nestlé Professional®, We care to give you the best service.
Machine Service Contact
Call Center : 0804 140 105

Operational Hours
Monday - Friday : 08.30 - 17.00
Saturday : 08.30 - 14.00
Jabodetabek
Bandung
Surabaya
Medan
Bali
Yogyakarta
Semarang
Batam
Pekanbaru
Palembang
Lampung
Mataram
Makassar
Manado
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