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TERMS OF USE

TERMS OF USE

Last updated: 1 December 2025

Welcome to website, www.nestleprofessional.co.id (this “Platform”). We hope that you will enjoy your experience.

These Terms of Use (“Terms”) apply to your access to and use of this Platform.

By accessing and using this Platform, you agree to be bound by these Terms (including for live chat) which are incorporated by reference. If you do not agree, please do not use this Platform.

About this Platform

This Platform enables you to use this Platform, you must first create an account.

This Platform is for your personal, non-commercial use only.

To access and use this Platform, you must be (i) over 18 years old, and (ii) a registered user of this Platform.

Definitions

In these Terms, the following terms are defined as follows:

“We”, “us”, “our” and “Nestlé” mean PT Nestlé Indonesia / PT Wyeth Nutrition Sduaenam and its affiliates.

“Content” means all content on or accessible through this Platform. Examples of Content include data, text, photographs, graphics, artwork, trademarks (including Nestlé Trademarks), brands, logos, videos, sound, music, thumbnail, user interfaces, and code, as well as look-and-feel of the Content and this Platform.

“Nestlé Trademarks” means trademarks, service marks and logos displayed on this Platform or used as a domain name are owned by or licensed to Société des Produits Nestlé S.A..

“User Content” means any Content submitted or posted by you or other users on or through this Platform. Examples of User Content include questions, comments, posts, ratings, reviews, data, pictures, video, and music.

Modifications

We reserve the right to make changes to these Terms at any time at our sole discretion. You are responsible for regularly reviewing these Terms. After we post these changes, your continued access to this Platform means that you have agreed to these changes.

Additional Terms

Additional terms apply to specific promotions, online transactions, or other features which may be made available from time to time on this Platform. They are part of these Terms and you agree to such terms.

Privacy and Cookies

Nestlé Privacy Notice applies to this Platform. To find out more, please click here. Nestlé Cookies Policy applies to the use of cookies and similar technology on this Platform. To find out more, please click here.

Accessibility

The objective is to make this Platform as accessible as possible for all users including those with disabilities. Your browsing experience may improve by altering your software and device settings (e.g. to alter text size) or installing additional assistive technologies.

Content and Intellectual Property

The Content is owned by or licensed to the Nestlé Group, and protected by copyright, trademark, patent, database / sui generis rights, trade dress, other intellectual property rights, and other rights (including privacy and image rights).

You may print or save electronic copies of portions of the Content (such as digital culinary recipes) solely for the Purpose (stated above) subject to the following conditions: (a) you must comply with these Terms, and (b) you must respect the integrity of the Content and retain (and not remove) the copyright statements and trademark notices on such Content.

Any use of the Content other than as expressly stated in these Terms is prohibited.

Nothing on this Platform or these Terms shall be construed as granting any license to use any Nestlé Trademark.

Your Use of this Platform

You agree to use this Platform only (i) in a lawful manner and in compliance with all applicable laws; (ii) in accordance with these Terms; (iii) in a manner that does not infringe or attempt to infringe or otherwise violate any of our or third-parties’ rights, including intellectual property rights, privacy or image rights.

You shall not (nor attempt to):

  • (a) impersonate or pretend that you represent someone else; harm, harass, threaten, stalk or intentionally embarrass or cause distress to others;
  • (b) use any software or other means to access, copy, download, communicate to the public, collect, harvest, aggregate, or extract any Content from this Platform or any system or network connected to this Platform, including by using web scraping, data extraction or data mining software or tools (except in the case of public search engines, in accordance with our robots.txt file and solely to the extent necessary for creating publicly available searchable indices);
  • (c) use Content to train, develop or improve any artificial intelligence models;
  • (d) misuse, overload, harm, impair, disrupt or interfere with the proper functioning or integrity of this Platform or any system or network connected to this Platform, or any other person’s use of this Platform;
  • (e) by-pass, circumvent, disable or interfere with any technical, security or authentication measures of this Platform or any system or network connected to this Platform; distribute virus, worm or other harmful or unauthorized computer code; lead to security issues, gain unauthorized access to data or to this Platform or any other systems or network connected to this Platform; probe, scan, or test the vulnerability of this Platform or any system or network connected to this Platform; or
  • (f) decompile, reverse engineer, disassemble or otherwise reduce the code used in any software on this Platform into a readable form.

Your User Content

Mandatory Disclosures

When you post your User Content, you must disclose your relationship with Nestlé, or any compensation or reward in relation to your User Content.

General

Where available on this Platform, you may post your User Content.

Specifically, when you create, upload or share your User Content on or through this Platform, you grant Nestlé and its affiliates, to the extent permitted by law, a worldwide, non-exclusive, royalty-free, sub-licensable and transferable, perpetual, irrevocable license to use, copy, reproduce, communicate to the public, display, distribute, transfer, perform, broadcast, transmit, publish, make available to the public, exhibit, compile, create derivative works with, include in a collected work, adapt, modify, alter and translate your User Content (including as complied, used in derivative works, included in collected works, adapted, modified, altered and translated) (a) with or without attribution, (b) directly or through any kind of medium, (c) for any purpose (commercial or other purpose), and (d) without restriction and without any approval from or payment to you.

You state that (a) you are the author and owner of your User Content, or (b) you have obtained all rights, licenses and authorizations (or you are otherwise legally entitled) to submit and post your User Content (including images of individuals and property on your User Content) and to grant Nestlé the license stated in the preceding paragraph.

You are responsible for and should take all reasonable care when providing your User Content. You may have legal liability to us and third parties if you do not comply with these Terms.

Acceptable Content

Your User Content must be lawful and comply with these Terms.

Your User Content shall not contain anything that is (or may be):

  • (a) unlawful, offensive, harmful, defamatory, disrespectful, inaccurate, false, deceptive, fraudulent, misleading, or inappropriate;
  • (b) misusing or infringing Nestlé’s or any third party’s rights, including intellectual property rights, privacy rights, moral rights, image rights (or publicity rights), or property rights;
  • (c) confidential or proprietary (including anything that you do not have the right to disclose generally to the public);
  • (d) intended for marketing, commercial, promotional or advertising purposes; or
  • (e) intended to distribute any virus, worms, or other harmful or unauthorized computer code or files.

Ratings and Reviews

We welcome your honest and genuine opinion about your own experience with our products and services.

If our Platform allows you to submit a review (which can include ratings, testimonials or comments):

  • (a) you must have actually used the product or service in question, and give your genuine opinion about your personal experience;
  • (b) your comments must be helpful, respectful and acceptable as described in these Terms;
  • (c) you must clearly and visibly disclose if you have any relationship with Nestlé;
  • (d) you must not submit any fake or fabricated reviews or falsely state or imply that your User Content is sponsored or endorsed by this Platform or Nestlé.

By submitting your email address in connection with your opinion, you agree that Nestlé and its service providers may use your email address to contact you about the status of your opinion and other administrative purposes.

Feedback

We would like to hear from you and welcome your feedback regarding our existing products and business. Any feedback shall be deemed to be non-confidential.

No unsolicited ideas

We do not accept or consider unsolicited ideas, suggestions, works or other materials.

Your Account; Password Security

You shall keep your password secure and confidential.

Deleting your Account

You can delete your account and stop using the Platform at any time.

Content Moderation, Suspension and Termination

We may remove your User Content and/or suspend or terminate your use of this Platform.

Links

This Platform may contain links to third-party platforms.

Fitness and Nutrition Information

The information on this Platform is for informational purposes only.

Disclaimer

This Platform and the Content are provided on an “as is” and “as available” basis.

Limitation of liability

To the fullest extent permitted by law, all liability of Nestlé is excluded.

Indemnity

You agree to indemnify Nestlé for any claims arising from your breach of these Terms.

How to contact us

This Platform is operated by PT Nestlé Indonesia / PT Wyeth Nutrition Sduaenam, having addressed at Arkadia Green Park Tower G 11th Floor, Jl. TB. Simatupang Kav. 88, Jakarta 12520.

Local Laws

Content may not be available outside the Republic of Indonesia.

General

These Terms constitute the entire agreement between you and Nestlé.

Governing Law, Dispute resolution

These Terms are governed by the laws of the Republic of Indonesia.

Copyright ©2025 Nestlé. All rights reserved.